Business’s contact person: Office manager, representing the employer

Organizational need: The physiotherapists use much of their time to accomplish non-essential tasks such as refilling bottles, disinfecting equipment, doing laundry, performing general maintenance and cleaning.

The service provider visits the business and identifies the potential for a customized employment opportunity.

The employer recognizes that an assistant would increase the physiotherapists' productivity.

The employer identifies a specific set of non-essential tasks performed by the specialized workers (physiotherapists) to be reallocated to a customized position (physiotherapist's assistant). Taking these steps would create a new position and meet the business's organizational needs.

The employer explores further opportunities to increase the service level and implements this measure in several other offices within the franchise.

The new employee’s workplace integration requires minimal service provider support.


Business Results and Return on Investment

1. The physiotherapists' productivity increases as more appointments can be booked and more clients served, resulting in increased sales.
2. Many new employees with disabilities are working in line with their skills and abilities at several of the franchise locations.