Universal design (U.D.) is designing products, environments, programs and services to be used by all people without the need for any adaptations. Much more than barrier-free design, U.D. is based on accommodating the diversity of all human characteristics.

Flexibility is a Major Principle of Universal Design

How work is performed (e.g. allowing cashiers to sit or stand).
When work is performed (e.g. flexible scheduling, compressed work week).
Where work is performed (e.g. remote work locations, whether full-time, part-time or occasional).

Design for Everyone

Employers should strive to incorporate U.D. principles as much as possible to make work environments accessible, inclusive and productive. U.D. aims to increase workplace well-being and engagement for everyone.

Universal Design Accessibility Concepts

U.D. is an ongoing process that builds adaptive, resilient, and inclusive workplaces.

Physical accessibility: ramps, ergonomics, work stations
Systemic accessibility: workplace accommodation policies, protocols, flexibility 
Leadership/communication competencies: cultural agility, emotional intelligence
Work culture accessibility: inclusiveness, employee well-being, employee resource groups

Examples of Universal Design in the Workplace: 

Physical environment

• Zero-step entries
• Automatic door openers
• Wider doorways and hallways

Workstations

• Adjustable desks
• Modular furniture

Tools and technology

• Captioning
• Speech-to-text software

Applying universal design makes workplaces more inclusive! Applying these principles for the benefit of all employees fosters innovation and builds business capacity.

Workplaces that promote inclusion generate more benefits than simply including people with disabilities.