Job Customization Success Stories
Read about how job customization can increase business results and return on investement.
Business: Egg producer
Business’s contact person: HR manager, representing the employer
Organizational need: The accountant is highly skilled and is a valuable employee. However, she is terrible at organization: many files are stacked and scattered throughout the office. She seems to be getting up from her desk frequently and sorting anxiously through stacks of needed files.
A service provider visits this business and identifies the potential for a customized employment opportunity.
The employer recognizes that a filing assistant position would provide support to the accountant and would most likely increase her productivity.
The employer identifies a specific set of non-essential tasks performed by the specialized worker (accountant) to be reallocated to a customized position (filing assistant). These steps would create a new position and meet the company's organizational needs.
The employer finds the right person by arranging a working interview, during which a candidate with a disability is able to demonstrate their ability to file documents for the accountant. Although the candidate is not a proficient reader, they know the alphabet backward and forwards and have the needed skills to file adequately.
The employer explores further opportunities to increase the service level and offers the same type of support to other specialized employees.
The new employee’s workplace integration requires minimal service provider support.
Business Results and Return on Investment
Business’s contact person: HR manager, representing the employer
Organizational need: The accountant is highly skilled and is a valuable employee. However, she is terrible at organization: many files are stacked and scattered throughout the office. She seems to be getting up from her desk frequently and sorting anxiously through stacks of needed files.
A service provider visits this business and identifies the potential for a customized employment opportunity.
The employer recognizes that a filing assistant position would provide support to the accountant and would most likely increase her productivity.
The employer identifies a specific set of non-essential tasks performed by the specialized worker (accountant) to be reallocated to a customized position (filing assistant). These steps would create a new position and meet the company's organizational needs.
The employer finds the right person by arranging a working interview, during which a candidate with a disability is able to demonstrate their ability to file documents for the accountant. Although the candidate is not a proficient reader, they know the alphabet backward and forwards and have the needed skills to file adequately.
The employer explores further opportunities to increase the service level and offers the same type of support to other specialized employees.
The new employee’s workplace integration requires minimal service provider support.
Business Results and Return on Investment
- The accountant's productivity increased as invoices were processed much more efficiently, and payments were received much sooner.
- The new employee is now working five days a week as an assistant to other specialized workers.
