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Although specific service providers may vary from region to region, they generally provide support to employers to recruit, select, hire and retain people with disabilities.

Recognized organizations provide employment services at no charge (e.g. job coaches, job developers and employment support) to assist employers in solving HR challenges and to increase workforce efficiency.

What can service providers do for a business?

Service providers can assist employers during the hiring process.

Service providers are specialists. If requested to do so by an employer, they will provide one-on-one training in the workplace to individuals with disabilities who have the potential for independent employment.

Service providers guide newly-hired employees in developing and enhancing self-advocacy skills, as well as "soft skills" such as time management, organizational skills and social skills.

Service providers aim to work closely with employers and newly-hired employees to ensure that work standards and expectations are met.

What tangible support do service providers offer?

Service providers aim to guide newly-hired employees with disabilities until on-the-job independence is achieved.

Service providers may also:
  • Help to ensure full understanding of job duties and roles
  • Match opportunities to jobseekers
  • Suggest workplace accommodations to enhance employee performance
  • Report to work with a new employee on the first day
  • Establish a daily work routine and schedule
  • Accompany a new employee during the instructional phase
  • Provide supplemental training on specific job duties, as needed
  • Help to increase the work speed of a new employee
  • Model appropriate work-related behaviours
  • Assist new employees with social integration

What value added can be provided?

Job coaches and job developers assist employers during the process of hiring people with disabilities. These dedicated professionals also provide continuous support in the form of personalized on-site and off-site coaching, as well as long-term follow-up support based on the needs and requests of employees and employers.

For example, job developers can:
  • Pre-screen applicants for job suitability
  • Analyze job duties/tasks and design a suitable format tailored to a new employee’s learning style
  • Discuss job duties, environmental issues and safety procedures to boost productivity and performance
  • Identify natural sources of support in the workplace
  • Make transportation arrangements
  • Introduce new employees to co-workers
  • Ensure that new employees fit in and understand the organizational culture
  • Act as mediators if needed
In most cases, employees' individual needs are identified on a case-by-case basis. Employees with disabilities have different skills and abilities that can complement many existing positions within a company.

For more information about “increasing efficiency through job customization”, refer to Tool #9.

Contact your local service provider specialists for more detailed information on how they can help you to recruit, select, hire and retain dedicated employees with specific skills and abilities.


HIRE for TALENT has made every effort to use the most respectful words possible while writing these materials. We realize, however, that the most appropriate terminology may change over time. We developed these materials with the intent to respect the dignity and inherent rights of all individuals.

Take the Challenge!

True or false

Service providers are usually expensive and hard to find.

False. Recognized organizations provide employment services at no charge, e.g. job coaches, job developers and employment support.

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The toolkit offers a variety of informative tools. Learn about the skills people with disabilities bring to the workplace and use our ‘how-to’ resources, that provide practical tips and strategies on successful recruitment, hiring, inclusion and retention of people with disabilities.


There is help to become an inclusive employer! HIRE for TALENT has a network of organizations offering services and programs designed to help your business recruit, hire, train and retain people with disabilities. After consulting the employer toolkit, call a HIRE for TALENT, Disability Confident PARTNER to find-out what services are available near you!

Contact a Disability Confident Partner


My business understands how to write a job posting to effectively recruit a person with a disability?



By completing this short questionnaire, you can identify the best tools to hire and retain employees with disabilities, as well as increase your company’s performance.

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Employers often find that workers who identify as having disabilities have unique abilities; they also tend to work harder to prove themselves.
According to employers, people with disabilities perform as well or better than other workers. These employers concluded that hiring people with disabilities did not negatively impact their businesses.
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In a national survey of consumer attitudes towards various companies, 92% of the respondents gave favourable ratings to businesses that hire people with disabilities.
98% were satisfied or very satisfied with the service they received when dealing with an employee with a disability.